Product Quality Guarantee


  1. Supplier means Plantation Shutters with registration number: 2013/158979/07.
  2. Customer means as defined in the Supplier’s Terms and Conditions ("T&C's").
  3. Product means as defined in the Supplier’s T&C's.
  4. 4. The Supplier warrants that the Products are free from defects in the materials used and in the workmanship of the Product from the date of Delivery to the Customer, for a period as defined in the following table:

    Internal Shutters (All Areas)

    Aluminium Shutters Timber Shutters
    A1 A2 & A3 T1 T2
    Material 12 years 10 years 5 years 1 year
    Locks 5 years 5 years No Locks on Timber Shutters
    Sliding Gear 5 years 5 years 5 years 1 year
    Steel Components 5 years 5 years 5 years 1 year
    Plastic Components 12 years 10 years 5 years 1 year

    External Shutters (Aluminium Shutters Only)

    50m to 5kms from
    the Shoreline
    5kms to 15kms from
    the Shoreline
    More than 15kms from
    the Shoreline
    A1 A2 & A3
    Material 5 years 10 years 12 years 10 years
    Locks 5 years 5 years 5 years 5 years
    Sliding Gear 5 years 5 years 5 years 5 years
    Steel Components 3 years 3 years 5 years 3 years
    Plastic Components 10 years 10 years 10 years 10 years
  5. The Product quality guarantee outlined in clause 4 above, is subject thereto that the Product:
    1. Was installed, altered and repaired only by an installer duly authorised thereto by the Supplier;
    2. Was at all times used for the purpose for which it was designed;
    3. Must be or have been cared for and maintained strictly in accordance with the suggested care and maintenance instructions; and
    4. No damage, deterioration or malfunction from any alteration, modification, improper or unreasonable use or maintenance misuse, abuse, accident, neglect, direct exposure to water (Timber shutter only), and /or fire.
  6. The guarantee excludes any and all deterioration or damage due to fair wear and tear of the Product.
  7. Should the Customer be required to enforce the guarantee the following will apply:
    1. An authorised representative of the Supplier will inspect the Product at its place of instalment before the Product is repaired, removed or replaced;
    2. The Supplier will bear the costs of transport and repairs or replacement in order to effect the remedy; and
    3. The Supplier will make all efforts to effect the remedy efficiently.