Supplier means Plantation Shutters (Pty) Ltd with registration number: 2013/158979/07.
Customer means as defined in the Supplier’s Terms and Conditions ("T&C's").
Product means as defined in the Supplier’s T&C's.
The Supplier warrants that the Products are free from defects in the materials used and
in the workmanship of the Product from the date of Delivery to the Customer, for a
5 (five) years in the case of the Plantation Timber Shutter;
12 (twelve) years in case of the Plantation Security Shutter and Plantation
Aluminium Shutters, but subject thereto that 5 (five) years of the said
guarantee shall be as stated in 4 above and the remaining 7 (seven) years
thereof shall only be in respect of Materials and Components actually
manufactured by the Supplier itself.
The Product quality guarantee outlined in clause 4 above, is subject thereto that the
Was installed, altered and repaired only by an installer duly authorised thereto
by the Supplier;
Was at all times used for the purpose for which it was designed;
Must be or have been cared for and maintained strictly in accordance with the
suggested care and maintenance instructions provided by the Supplier; and
No damage, deterioration or malfunction from any alteration, modification,
improper or unreasonable use or maintenance misuse, abuse, accident, neglect,
direct exposure to water (Timber shutter only), and /or fire.
The guarantee excludes any and all deterioration or damage due to fair wear and tear of
Should the Customer be required to enforce the guarantee the following will apply:
An authorised representative of the Supplier will inspect the Product at its
place of instalment before the Product is repaired, removed or replaced;
The Supplier will bear the costs of transport and repairs or replacement in
order to effect the remedy; and
The Supplier will make all efforts to effect the remedy efficiently.