Product Quality Guarantee


  1. Supplier means Plantation Shutters (Pty) Ltd with registration number: 2013/158979/07.
  2. Customer means as defined in the Supplier’s Terms and Conditions ("T&C's").
  3. Product means as defined in the Supplier’s T&C's.
  4. The Supplier warrants that the Products are free from defects in the materials used and in the workmanship of the Product from the date of Delivery to the Customer, for a period of:
    1. 5 (five) years in the case of the Plantation Timber Shutter;
    2. 12 (twelve) years in case of the Plantation Security Shutter and Plantation Aluminium Shutters, but subject thereto that 5 (five) years of the said guarantee shall be as stated in 4 above and the remaining 7 (seven) years thereof shall only be in respect of Materials and Components actually manufactured by the Supplier itself.
  5. The Product quality guarantee outlined in clause 4 above, is subject thereto that the Product:
    1. Was installed, altered and repaired only by an installer duly authorised thereto by the Supplier;
    2. Was at all times used for the purpose for which it was designed;
    3. Must be or have been cared for and maintained strictly in accordance with the suggested care and maintenance instructions provided by the Supplier; and
    4. No damage, deterioration or malfunction from any alteration, modification, improper or unreasonable use or maintenance misuse, abuse, accident, neglect, direct exposure to water (Timber shutter only), and /or fire.
  6. The guarantee excludes any and all deterioration or damage due to fair wear and tear of the Product.
  7. Should the Customer be required to enforce the guarantee the following will apply:
    1. An authorised representative of the Supplier will inspect the Product at its place of instalment before the Product is repaired, removed or replaced;
    2. The Supplier will bear the costs of transport and repairs or replacement in order to effect the remedy; and
    3. The Supplier will make all efforts to effect the remedy efficiently.